Saturday, June 17, 2017

COCHLEAR IMPLANTS



From: Lucy from Cochlear <concierge_ausnz@cochlear.com>
Reply-To: <concierge_ausnz@cochlear.com>
Date: Sun, 4 Jun 2017 01:30:04 -0500 (CDT)
To: Ram Krishnaswamy <ramrajah@optusnet.com.au>
Subject: Here is the information you requested

Thank you for requesting information about Cochlear implants.
Hi Ram,

Thank you for requesting information about Cochlear implants. You can download the brochure here.

My name is Lucy and I’m here to help people like yourself who are seeking information about cochlear implants. Some of the most common questions I’m asked are: 
  • How much does a cochlear implant cost? 
  • Who can benefit from a cochlear implant? 
  • What is the difference between hearing aids and cochlear implants? 
  • How does it work? 
If you have questions like this or if you would like any other information, please feel free to reach out to me. Alternatively you can provide me with your number here.
Best wishes,
Lucy
Cochlear Concierge
Email: concierge_ausnz@cochlear.com
Ph: 1800 875 212 (Aust)
Ph: 0800 445 367 (NZ)





D1169841 ISS1 JAN17-03

Please seek advice from your medical practitioner or health professional about treatments for hearing loss. All products should be used only as directed by your medical practitioner or health professional.

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Copyright © 2017 Cochlear Ltd.
All rights reserved.
This email was sent to ramrajah@optusnet.com.au. If you no longer wish to receive these emails you may unsubscribe at any time.

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From: Ram Krishnaswamy [mailto:ramrajah@optusnet.com.au]
Sent: Sunday, 4 June 2017 10:59 PM
To: AU/NZ Cochlear Concierge Team <concierge_ausnz@cochlear.com>
Cc: Ram Krishnaswamy <ramrajah@optusnet.com.au>
Subject: Re: Here is the information you requested

Hi Lucy, 
thank you for the info on Cochlear implants.
I have always assumed these implants are for people born deaf. Now I know how wrong I was.

I have a unique problem.
I have had Ottosclerosis in my right ear since 1976 and also Tinnitus. But no sensory hearing loss then. So I managed.

At age 70 my hearing in the right ear is down nearly 85 to 90% and I suffered a Brain stem stroke in year 2000 caused by the dissection of the right vertebral artery that affected the pica region and had severe ear ache in the right ear for weeks and this raised the Tinnitus level.

This year for reasons unknown my Vit B12 dropped drastically and the Tinnitus has become unbearable. I am so deaf in the right ear that even with a digital hearing aid I am unable to raise the hearing level in my right ear enough to mask the tinnitus with external sound waves.

I dont care if I cannot hear at all in my right ear but I would be delighted if a Cochlear implant will get rid of my tinnitus that is driving me mad.

Ram

Ps: Due to my bad hearing I prefer not to take phone calls as I will miss out badly.

My left ear too is now down about 35dB

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From: APAC Support ANZ <anz.support@cochlear.com>
Date: Mon, 5 Jun 2017 01:05:59 +0000
To: Ram Krishnaswamy <ramrajah@optusnet.com.au>
Cc: AU/NZ Cochlear Concierge Team <concierge_ausnz@cochlear.com>
Subject: RE: Here is the information you requested

Hello,

First of all, I am sorry to hear that you’re dealing with tinnitus.  We speak with many candidates who report debilitating tinnitus.

Firstly, I’d like to recommend that you find a clinic that specialises in Baha and Cochlear Implants.  You can go on our website and search for clinics in your area under our “Find A Clinic” function.  Click Here to be taken to that page. 

Secondly, book an appointment with your chosen clinic from the above step.  Because you have a few different things going on (i.e., otosclerosis, tinnitus, stroke), the audiologist and ENT are most suitable to guide you towards best options.  They may suggest a cochlear implant, or they may have other suggestions as well.

If you have any further questions, please do not hesitate to get in contact with our Concierge Service, as we’re here to help!

Best wishes,
  
Jenny Heriot, Au.D.
Clinical Associate

Cochlear Limited (Asia Pacific)
1 University Avenue
Macquarie University NSW 2109
AUSTRALIA

www.cochlear.com/au/ChooseCochlearA+

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From: CochlearLimited <concierge_ausnz@cochlear.com>
Date: Tue, 6 Jun 2017 01:30:02 -0500 (CDT)
To: Ram Krishnaswamy <ramrajah@optusnet.com.au>
Subject: Cochlear hearing solutions – do you have any questions?














Hi Ram, 

You recently requested some information on hearing loss from Cochlear. I’m just following up to see if you received the information and if you might have any questions I can help you with? 

I understand that treating hearing loss can be at times confusing and overwhelming, so if I can ever help with providing advice, please just respond via email, or give me a call on 1800 875 212. 

Best wishes, 

Lucy and Joanna





COCHLEAR

Australia and New Zealand 
1 University Avenue, Macquarie University 
NSW 2109 Australia 

Ph: 1800 875 212 (Aust) 
Ph: 0800 445 367 (NZ) 

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From: Cochlear Limited <concierge_ausnz@cochlear.com>
Date: Tue, 13 Jun 2017 22:01:31 -0500 (CDT)
To: Ram Krishnaswamy <ramrajah@optusnet.com.au>
Subject: Frustrated with your hearing aids?




















Hi Ram,

We’re often told from people who struggle to hear even with hearing aids that they’re exhausted by the end of the day, or they find themselves avoiding certain situations. This can have serious negative psychological impacts on an individual. 

If this sounds like you and hearing aids are no longer helping, there are other options, such as cochlear implants. 

Cochlear implants often help when hearing aids are ineffective because implants don’t just amplify the sound, like hearing aids do. Incoming sounds are processed into electrical signals and then transmitted directly to the hearing nerve, bypassing the damaged parts of the inner ear. 

Watch this animation for a simple explanation and demonstration. 



If your hearing aids are not helping you enough, make an appointment with a cochlear implant clinic to discuss how they may help you. Find your nearest clinic here.


















Cochlear Concierge

Australia and New Zealand 
1 University Avenue, Macquarie University 
NSW 2109 Australia 

Ph: 1800 875 212 (Aust) 
Ph: 0800 445 367 (NZ) 
       

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